SPACE (provided by Phone Life Balance Ltd) Privacy Policy

This version of the Privacy Policy is effective starting 24th November, 2018

Our Privacy Policy explains how we collect, use and share information when you use our mobile app, SPACE, and other associated services (our “Services”).  We take your privacy very seriously. Should you have any questions concerning our Privacy Policy, please contact us as info@space-app.com.

Our Privacy Policy explains:

  • Who we are

  • What precise categories of information the app wants to collect and process and why this information collection is necessary

  • Where that information is stored and analysed

  • How we protect this data

  • Which information is disclosed to third parties

  • What happens in the instance of a data breach

  • What rights you have, as a user, in terms of withdrawal of consent and deletion of data

  • What happens if our Privacy Policy terms and conditions are updated

Who we are

Phone Life Balance Ltd is an independent company, registered in the UK (10445246).  We are a small team of people who care about making others feel more in control of their phone life balance.  You can read more about us on our website www.space-app.com. Should you wish to contact us with any concerns, you can do so at info@space-app.com

What precise categories of information the app wants to collect and process

Data collection relating to the Android & iOS Apps:

We collect the following data for specific reasons:

Email address:  We used this to establish a unique sign-on, so that the app experience can be personalised.  It also means that you can be connected to your friends and family, using their email addresses, if you decide to use SPACE Pro.  

Sign-in with email is optional.  Users can choose to skip log-in. If you decide to do this, when you are not logged-in, we will not store any of your data on our servers, but your data will only be stored locally on your phone.  Without signing in, you won’t get a personalised experience for SPACE and you won’t be able to use SPACE Pro.

We will also use your email address to add to a database of SPACE friends, and may use this to contact you occasionally for the purpose of further developing the product.  Your email will only be added to our list if you give us permissions when you first sign-up. If you later wish for your email to be removed from our database, you can send us an email at info@space-app.com.  

For logged-in users, we will collect and process the following data:

Responses to sign-up questions and feedback notifications:  We log your responses to our sign-up questions, and which profile user you are, so that the app can be personalised.  Similarly, we will log any responses to our feedback notifications, so that we can see whether or not the app is helping you.  

Phone Usage per day:  We log your phone usage per day including:

  • Total number of unlocks

  • Total time spent in an unlocked state

  • Primary app usage total breakdown per day (on Android only)  

This data is used, so that we can help you to plot your progress through our program.  The data will be collected against encrypted email addresses, and so is not directly traceable to you, unless the emails are specifically unencrypted (e.g. should you request for us to delete your data history).  

Emails supplied through the ‘contact us’ form on our website will be encrypted and will not be stored by Phone Life Balance Ltd.  

Goals and Achievements:  We log what your goals are and which achievements you have collected.  

Additional Demographic Data:  With your specific consent, we may also collect your name, gender, and other demographic information, first requesting your permission. By completing ‘My profile’ and giving us this information, you allow your information to be collected, stored and used by us.

Data collection relating to our Chrome Extension:

For our users that choose to install our chrome extension, we will store the following data:  Chrome log-in email address address (encrypted), website usage results. We store this data so that we can then show it back to users should they wish to view their results over the past week, or past 60 days.   Your data can be deleted from our records at any time, by reaching out to info@space-app.com and requesting that we delete your records.

Where the information is stored and analysed

We store all our data in the cloud, using a secure webhosting service, Hostgater.   We will store your data on our server for up to 120 days after you choose to logout from or delete SPACE.  

Which information is disclosed to third parties

We use third party analytics sites to help us understand how many people are using SPACE and how often they are interacting with it, as well as understanding app performance, such as crash logs.  We currently use Google Analytics for our Android users and Fabric for IOS. The personal data that we are collecting (see above) is not shared with these parties.

We use Firebase to manage all login information.  As such, SPACE does not retain any password information.  

We have partnership agreements with a variety of Universities to further develop an understanding of the issue of problematic phone use and solutions to it.  This means that in the future we may use some of the data we have collected to participate in academic studies surrounding this issue.

We may also use your data to further the development of the product,  (e.g. by showing ‘average user session time’,) but only on an aggregated basis.  When providing data to third parties your email addresses will remain encrypted.

What happens in the instance of a data breach

We are taking as many steps as is possible to ensure that your data is held safely.   However, in the instance of a data-breach we will notify all our users within 48 hours, via any emails provided at log-in and also via social media.  We will also advice at that time on what action has been taken accordingly.

What rights you have, as a user, in terms of withdrawal of consent and deletion of data

If you no longer wish for the SPACE app to collect your data, you can log-out at anytime.  Should you like us to erase your historical data, then you can send an email to info@space-app.com with the email address that you have used to register with SPACE, requesting that any historic records are deleted.  Unless you tell us specifically, we will not be aware that you have ceased use of the service and that you are looking to remove your data.  If you have any complaints with respect to how we are managing your data you can email info@space-app.com.

What happens if our Privacy Policy terms and conditions are updated

We may revise and amend this Privacy Policy from time to time. We will post the changes on this page and update the effective date. By continuing to use our Services after those changes become effective, you are agreeing to the terms of the revised policy.